And I'm only being half sarcastic because I got a reply back almost immediately after submitting a crash log via their support site. They had already reproduced the problem.
Good day.They basically mean to say that they've reproduced the problem and are working to fix it but in the meantime, a work around is to use a virtual windows install with their windows software. But somehow it just doesn't come out quite right.
Thank you for using XXXX digital microscope.
We have tried to duplicate the problem that you sent to us, and we found that the problem happened one time. We apologize that we are not able to solve this problem in a short time.
But we would like to suggest you to use the "parallel" in the Mac, so that you are able to use our software XXXX2.0 for PC, which with more functions to select.
Here is the link to download our XXXX2.0
If you have any further question, please kindly contact me at anytime.
I've removed the company name because it is really a good product and I expect they'll have a fix shortly.